Senior Help-desk Support Specialist

Position: Senior Help-desk Support Specialist

Department: Information Technology

Location: Fort Collins, CO

Full Time:  40 Hours per Week, 8:00 am - 5:00 pm, Monday - Friday

Position Summary- Provide intermediate and escalated levels of support to end users. Great customer service and organizational skills. Ability to manage long-term technical projects. Professional communication skills with external vendors. Good documentation re-prioritize on short notice. Able to work in a team-based fashion in support of the mission, vision, and values of SummmitStone Health Partners. Strong knowledge and experience of hybrid on-premise and cloud Active Directory/Office 365, Microsoft Office applications, and network troubleshooting. Ability to learn EMR software and follow all HIPAA compliance policies. Experience with remote support, iOS/iPhones, basic computer hardware repair, and ticketing systems as requirements with experience with Unifi/Ubiquiti, ShoreTel, and PowerShell preferred.

Salary Range: $55,577,28/YR to $83,365.92/YR

Requirements: 4 years' experience in Helpdesk or IT desktop support.

Preferred: Bilingual/Bi-cultural; A certification or another licensure is a plus. Degree in related field.

SummitStone is dedicated to promoting diversity, multiculturalism, and inclusion. Diversity is more than a commitment at SummitStone- it is the foundation of what we do. We are fully pledged to equity and believe deeply in diversity of race, gender, age, sexual orientation, religion, ethnicity, and national origin. At SummitStone we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work.